Last updated: August 25, 2026
THE WEBSITE, TWINLIQUORS.COM, THE TWIN LIQUORS MOBILE APP/SITE, AND THE TWIN CLUB LOYALTY PROGRAM ARE INTENDED SOLELY FOR ADULTS WHO ARE OF LEGAL AGE TO PURCHASE ALCOHOLIC BEVERAGES IN THE STATE OF TEXAS. THE LEGAL AGE TO PURCHASE ALCOHOLIC BEVERAGES IN THE STATE OF TEXAS IS TWENTY-ONE (21) YEARS OF AGE.
PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS. THESE TERMS & CONDITIONS INCLUDE A DISPUTE RESOLUTION AND ARBITRATION AGREEMENT SECTION THAT CONTAINS A BINDING ARBITRATION AGREEMENT AND WAIVER OF THE RIGHT TO A JURY TRIAL.
These Terms and Conditions of Twin Liquors, LP (“Twin Liquors”, “we”, “us” and “our”) together with our Consumer Privacy Policy govern your access to and use of the Twin Liquors website (twinliquors.com), including its e-commerce site and web pages, the Twin Liquors mobile app and/or site, and the Twin Club customer loyalty program (individually and collectively, the "Site"). Each person (also referred to in this document as “you” or “your”) who visits our Site and/or makes a purchase through our Site, agrees to be bound by these terms and conditions ("Terms"), and you represent that you are at least twenty-one (21) years of age or older. If you do not agree to these Terms, you may not access the Site or use any of our services.
Twin Club has its own specific Twin Club Terms and Conditions; nevertheless, these Terms herein supplement, and are hereby integrated with, the Twin Club Terms and Conditions. By enrolling in, accessing, or participating in Twin Club, you expressly agree to be bound by the Terms herein, including but not limited to, the provisions governing Disclaimer of Warranties, Limitation of Liability and Indemnity, and Dispute Resolution and Arbitration Agreement. In the event of a direct conflict between the Twin Club Terms and Conditions and the Terms herein, the Twin Club Terms and Conditions will control solely with respect to the specific administration of the Twin Club rewards and benefits; in all other matters, the Terms herein will govern and control.
We may modify these Terms from time to time. Material changes will become effective prospectively upon posting on the Site, or on such later date as stated in the updated Terms. We may add new products and services or make changes to existing products and services offered through the Site, and these Terms will apply to such products and services, as applicable. You should review these Terms periodically for changes. Your continued use of the Site after the effective date of any updated Terms constitutes your acceptance of the updated Terms.
1. Account Creation and Registration
In order to use some of the features of the Site, including, but not limited to, making online purchases, you may have to register for an account. This may include providing details such as your name, phone number, date of birth, address, email address, and choosing a password. Please note that if you have an existing twinliquors.com account that uses the same email address you provide to sign up for Twin Club, your twinliquors.com account will serve as your Twin Club account. If you first sign up for Twin Club, and then subsequently sign up for a twinliquors.com account, you must use the same email address for both accounts so that the accounts can be linked and the twinliquors.com account can serve as your Twin Club account.
You agree not to create an account or use the services if you have been previously banned from the use of these services. In addition, you agree to update your address or contact information within ten (10) days of any changes. Twin Liquors’ reliance on the last known address provided by you will fulfill all notice requirements under these Terms including without limitation under Section 19 of this document (Dispute Resolution and Arbitration Agreement).
You may use Social Sign-On ("SSO") through Facebook or Google in order to create and access your account. This involves sharing your social media account information with us. We may offer, at our discretion, guest checkout.
2. Account Ownership
You are responsible for maintaining the confidentiality and security of your account credentials, including your password, and for activities conducted through your account to the extent authorized by you or resulting from your failure to comply with these Terms. You may not allow others to use your account, and you must notify us at helpdesk@twinliquors.com if you know or suspect that your account has been compromised or used without your authorization.
You agree to (a) immediately notify us of any known or suspected unauthorized use of your password or account, or any known or suspected security breach, including the loss, theft, or unauthorized disclosure of your password or credit card information; and (b) log out of your account at the end of each session. We will not be liable for any injury, loss or damage arising from or relating to your failure to comply with provisions (a) and (b) above or from activities conducted through your account to the extent authorized by you or resulting from your failure to maintain the confidentiality or security of your account credentials.
3. Age, Identity and Right to Refuse Service
By accessing the Site, you confirm that you are at least twenty-one (21) years of age. You may be required to show proof of your age and identity at the point of purchase, order pick-up, or order delivery. We reserve the right to cancel your order, to refuse to fulfill an order, to close your account, and/or to refuse service to anyone for any lawful reason at any time, including, but not limited to, not being the legal age to purchase alcohol, suspected use of fraudulent identification, or suspected intoxication.
4. Pricing and Availability
We reserve the right to change pricing at any time without notice. The prices on our Site may differ from the prices in our retail stores.We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction at any time, in our sole discretion. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or services or product or service pricing are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on or through our Site is void where prohibited.
5. Promotions and Discounts
From time to time, at our discretion, we may offer promotions, online credits, promo codes, event tickets, subscription services, or other similar promotions or discounts. These promotions and programs are subject to cancellation and/or change without notice. These promotions and discounts may differ online from our retail stores.
6. Payments
Payment and other information submitted through the Site may be processed by our service providers in accordance with our Consumer Privacy Policy and the applicable service provider’s privacy and security practices.
7. Taxes
You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed by any authority on you by virtue of you making a purchase through the Site.
8. Canceling and Changes to Orders
Please see our Return and Refund Policy on our Site for cancel, return, and refund information. Any changes to online orders made after the order has been placed are subject to our discretion and approval.
9. Shipping and Delivery
We may use third-party delivery services to deliver or ship your order, at our discretion and dependent upon availability. These delivery services may use independent contractors to fulfill the delivery and may have their own terms and conditions.
10. Gift Cards
Gift cards are available for sale and are redeemable only for goods purchased in-store and will not be replaced if lost or stolen. Gift cards may not be redeemed for cash and are not refundable, except as required by law.
11. Limited License and Personal Use Only
You are hereby granted, subject to these Terms, a personal, non-exclusive, non-transferable, limited license (without the right to sublicense) to access and use the Site, for your personal and non-commercial use. The Site is intended for personal, non-commercial use only. Our products and services are not intended for resale or for wholesale distribution. Collection or "scraping" of our product listings, images, descriptions, pricing information, and/or other downloading or copying of Site data, or any other data collection from our Site is prohibited and is a violation of these Terms.You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the Site, whether done manually, or through use of any technological tool.
12. Site Administration
Our Site is powered by City Hive, a service provider, and your data is stored with City Hive. In all instances, all sales are advertised, made, and accepted by Twin Liquors and either delivered by Twin Liquors or a third-party delivery service. The Site and its content, including the "look and feel" (e.g., text, graphics, images and logos), proprietary content, information and other materials, are protected under intellectual property, copyright, trademark and other laws. You acknowledge and agree that we and/or City Hive and/or our or City Hive’s licensors own all right, title and interest in and to the services and their content (including without limitation any and all patent, copyright, trade secret, trademark, know-how and other intellectual property rights therein or related thereto) and you agree not to take any action(s) inconsistent with such ownership interests. By using the Site, you do not acquire any rights or licenses under any such patents, patent applications, copyrights, trade secrets, trademarks or other intellectual property rights on account of these Terms.
13. Reviews and Content You Share
You may be able to post reviews, photos, questions, comments and other content, and/or submit suggestions, ideas, feedback, or other information on our Site. This content must not be illegal, obscene, threatening, defamatory, harassing, invasive of privacy, infringing of intellectual property rights, and must not contain software viruses or "spam," and may not impersonate another person or entity. By submitting content, you represent and warrant that you own or otherwise have all rights necessary to submit the content and to grant the rights provided in these Terms. We reserve the right to remove or edit any content you post, but we are not obligated to review posted content. If you do post content, you grant us an irrevocable, perpetual, royalty-free, sublicensable right to freely use, reproduce, modify, publish, create derivative works from, distribute, and display such content, including the name you submitted in connection with the content, if applicable.
14. External Websites and Links to Third Parties
Our Site may contain links to independent third-party websites including but not limited to social media sites and articles. These links are provided as a convenience only; we are not responsible for the content of any third-party website or any link contained in a third-party website. We do not review, approve, monitor, endorse, warrant, or make any representations with respect to any third-party website, and the inclusion of any link does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by us of any information contained in any third-party website. In no event will we be responsible for the information contained in such a third-party website or for your use of or inability to use such a website.
15. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE OR THE ACCURACY, ADEQUACY, RELIABILITY, AVAILABILITY, TIMELINESS, COMPLETENESS, SUITABILITY, OR OTHER CHARACTERISTICS OF ANY INFORMATION, CONTENT, OR MATERIALS MADE AVAILABLE THROUGH THE SITE.
THE SITE, SERVICES, AND ALL INFORMATION, CONTENT, AND MATERIALS MADE AVAILABLE THROUGH THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
WE MAY MODIFY, SUSPEND, OR DISCONTINUE ALL OR ANY PORTION OF THE SITE AT ANY TIME, WITH OR WITHOUT NOTICE. INFORMATION MADE AVAILABLE THROUGH THE SITE, INCLUDING PRODUCT OR SERVICE INFORMATION, MAY CONTAIN ERRORS OR BECOME OUTDATED, AND WE DO NOT UNDERTAKE ANY OBLIGATION TO UPDATE SUCH INFORMATION EXCEPT AS REQUIRED BY APPLICABLE LAW.
16. LIMITATION OF LIABILITY AND INDEMNITY
16.1. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TWIN LIQUORS, OR ITS AFFILIATES, OFFICERS, DIRECTORS, PARTNERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, PROFITS, REVENUE, BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, BUSINESS INFORMATION, GOODWILL, OR ANY OTHER INTANGIBLE LOSSES, OR DAMAGES FROM ANY SECURITY BREACH OR OTHER SECURITY INTRUSION, ARISING OUT OF OR RELATING TO (A) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SITE OR SERVICES; (B) ANY CONTENT, PRODUCTS, SERVICES, OR TRANSACTIONS MADE AVAILABLE THROUGH OR ENTERED INTO THROUGH THE SITE; (C) THE ACTS OR OMISSIONS OF ANY SERVICE PROVIDER USED IN CONNECTION WITH THE SITE, SERVICES, OR THE PROCESSING OF A TRANSACTION; OR (D) THESE TERMS OR ANY FAILURE OR DELAY BY US IN PERFORMING OUR OBLIGATIONS UNDER THESE TERMS, REGARDLESS OF HOW CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, STATUTE OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE OR ANY CONTENT OR FUNCTIONALITY MADE AVAILABLE THROUGH THE SITE, YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO SUCH DISSATISFACTION IS TO DISCONTINUE USING THE SITE.
NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE, RESTRICT, OR WAIVE ANY RIGHT, REMEDY, OR LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED, RESTRICTED, OR WAIVED INCLUDING, WITHOUT LIMITATION, ANY NON-WAIVABLE RIGHTS OR REMEDIES AVAILABLE TO A CONSUMER UNDER THE TEXAS DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT (TEXAS BUSINESS & COMMERCE CODE CHAPTER 17) OR OTHER APPLICABLE LAW, OR LIABILITY ARISING FROM FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE LIMITED.
16.2 INDEMNITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS TWIN LIQUORS, ITS AFFILIATES, GENERAL PARTNERS, LIMITED PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, PERSONNEL, AGENTS, AND SERVICE PROVIDERS (COLLECTIVELY, THE “INDEMNITEES”) FROM AND AGAINST ANY THIRD-PARTY CLAIMS, SUITS, ACTIONS, DEMANDS, PROCEEDINGS, DAMAGES, LOSSES, LIABILITIES, JUDGMENTS, SETTLEMENTS, COSTS, FINES, PENALTIES, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING FROM, ARISING OUT OF, OR RELATING TO: (A) YOUR MISUSE OF THE SITE OR SERVICES; (B) YOUR MATERIAL BREACH OF THESE TERMS; (C) ANY CONTENT YOU SUBMIT, POST, OR UPLOAD THROUGH THE SITE; (D) YOUR VIOLATION OF ANY APPLICABLE LAW, RULE, OR REGULATION IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES; (E) YOUR INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF ANY INTELLECTUAL PROPERTY, PRIVACY, PUBLICITY, OR OTHER RIGHT OF ANY THIRD PARTY; OR (F) ANY FRAUDULENT OR INTENTIONALLY FALSE REPRESENTATION MADE BY YOU IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WILL ALSO BE RESPONSIBLE FOR LOSSES DIRECTLY INCURRED BY THE INDEMNITEES RESULTING FROM YOUR FRAUDULENT, UNLAWFUL, OR INTENTIONAL MISUSE OF THE SITE OR SERVICES.
17. Intellectual Property
All content offered on our Site, including but not limited to, images, videos, text, graphics, logos, button icons, audio clips, digital downloads, data compilations, and software is our property or the property of City Hive or of content suppliers, and is protected by United States and international copyright laws.
The Twin Liquors name, logo, and marks are registered or common law trademarks of Twin Liquors. Unauthorized use of any Twin Liquors trademark is strictly prohibited. All other marks or logos not owned by us are the property of their respective owners.
Twin Liquors complies with the provisions of the Digital Millennium Copyright Act (DMCA) and applicable law for copyright infringement. Twin Liquors will respond to notices of infringement that comply with applicable law. If a copyright holder believes that there has been a violation of the copyright holder’ rights on this Site, the copyright holder may request that Twin Liquors and City Hive remove or disable the material by submitting written notification to Twin Liquors at helpdesk@twinliquors.com and City Hive at copyright@cityhive.net and If you knowingly make a material misrepresentation that the material or activity is infringing your copyright, you may be held liable for damages under applicable law. The written notification must include the following:
You may be liable for damages, including without limitation costs and attorneys’ fees, if you materially misrepresent that content is infringing. If you are unsure whether you hold the relevant intellectual property rights, we recommend consulting an attorney before submitting a notification to us.
18. General Provisions
18.1 Compliance with Laws
You agree to comply with all applicable laws regarding your use of this Site. You further agree that information and content provided by you to Twin Liquors is truthful and accurate.
18.2 Waiver and Severability
The failure of Twin Liquors to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The express waiver by Twin Liquors of any term or condition of these Terms will not constitute a waiver of any future obligation to comply with such term or condition.
If any provision, or portion thereof, of these Terms is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent, and the remaining provisions of these Terms will continue in full force and effect.
18.3 Governing Law and Venue
These Terms will be governed by the laws of the State of Texas, without regard to conflict-of-law principles. To the extent a dispute is not subject to arbitration under Section 19, any legal action arising from or relating to these Terms will be brought exclusively in the state or federal courts located in Travis County, Texas, and you irrevocably submit to the jurisdiction of those courts.
18.4 Force Majeure
We are not liable for any failure, deficiency or delay in the performance of our obligations under these Terms due to any force majeure event, including natural catastrophe, fire, explosion, electrical or communication line failure, disturbance, war or military action, acts of terrorism, epidemic, pandemic, governmental acts, orders, or regulations, equipment failure, or any cause or matter whatsoever not within our reasonable control.
18.5 Survival
Any provisions of these Terms that by their nature are intended to survive expiration or termination of these Terms will survive such expiration or termination and will also survive termination of your Twin Club membership and the suspension, discontinuation, or termination of the Twin Club loyalty program, including the restrictions and obligations applicable to you under Section 11 (Limited License and Personal Use Only), Section 13 (Reviews and Content You Share), Section 15 (Disclaimer of Warranties), Section 16 (Limitation of Liability and Indemnity), Section 17 (Intellectual Property), the restrictions and obligations applicable to you under Section 18 (General Provisions), and Section 19 (Dispute Resolution and Arbitration Agreement).
18.6 Entire Agreement, Assignment, and Headings
These Terms, along with our Consumer Privacy Policy and, if you enroll in, access, or participate in Twin Club, the Twin Club Terms and Conditions, constitute the entire agreement between you and Twin Liquors with respect to your access to and use of the Site and the applicable products, services, programs, information, and content offered through the Site, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Twin Liquors concerning the foregoing. You may also be subject to additional terms and conditions, posted policies, guidelines, or rules that may apply when you use the Site and the information and content offered therein, and when you purchase or use the products or services made available via the Site.
We may assign our rights or obligations under these Terms including in connection with a merger, acquisition, sale of assets or equity or by operation of law, and these Terms shall inure to the benefit of Twin Liquors’ successors and assigns. However, these Terms are personal to you and you may not transfer, assign, or delegate any rights or obligations under these Terms, or any account you create relating to the Site, to anyone without the prior express written permission of an authorized representative of Twin Liquors, and any attempt to do so shall be null and void.
The headings used in these Terms are used for convenience only and are not to be considered in construing or interpreting these Terms.
19. DISPUTE RESOLUTION AND ARBITRATION AGREEMENT
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND CONTAINS A BINDING ARBITRATION AGREEMENT AND WAIVER OF THE RIGHT TO A JURY TRIAL.
19.1 Informal Resolution; Notice of Dispute
Before initiating arbitration or filing a small claims suit as provided below, you agree to first contact Twin Liquors at helpdesk@twinliquors.com and provide a written description of the dispute, the legal basis for the claim, the relief sought and include copies of documents materially supporting the claim (“Notice of Dispute”). If we initiate the dispute, we will send a Notice of Dispute to your last known address provided in your on-line account via certified mail, return receipt requested. Notice of Disputes sent by mail are deemed received three (3) business days after mailing. If the Notice of Dispute is returned to Twin Liquors as undeliverable, Twin Liquors will deliver the Notice of Dispute via the email address on file which will be deemed received immediately upon transmission, provided Twin Liquors does not receive an automated system bounce-back error. Following receipt of a Notice of Dispute, the parties will engage in good-faith discussions for a period of thirty (30) days to attempt to resolve the dispute informally.
No party may commence arbitration until the expiration of the thirty (30) day negotiation period, unless the parties mutually agree otherwise in writing or the arbitration body decides otherwise. Failure to comply with the notice requirements of this Section will constitute grounds for a stay or dismissal of the arbitration without prejudice until such requirements have been satisfied or the arbitration body decides otherwise.
19.2 Agreement to Arbitrate
Subject to the foregoing Section, if informal resolution is unsuccessful, any claim, dispute, or controversy arising out of or relating to these Terms, the Site, the Twin Club loyalty program, your enrollment in or participation in Twin Club, any Twin Club reward or benefit, or your relationship with Twin Liquors, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved exclusively through final and binding arbitration rather than in court. This arbitration agreement is governed by the Federal Arbitration Act. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Unless otherwise required by law, arbitration may be conducted by telephone, videoconference, documents-only proceedings, or in person, as permitted by the AAA Consumer Arbitration Rules. Any in-person hearing will take place at a location reasonably convenient to you, as determined in accordance with the AAA Consumer Arbitration Rules. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, scope, validity, or enforceability of this arbitration agreement, these Terms, or the Twin Club Terms and Conditions, as applicable. Notwithstanding the foregoing, either party may bring an individual claim in small claims court if the claim qualifies and remains solely in that court. BY AGREEING TO ARBITRATION, YOU AND TWIN LIQUORS EACH WAIVE ANY RIGHT TO A JURY TRIAL. CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING.
19.3 Severability and Survival
If any portion of this Section is determined to be unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. This arbitration provision survives termination of these Terms, termination of your Twin Club membership, and the suspension, discontinuation, or termination of the Twin Club loyalty program.
20. Contact Information
For questions about these Terms, contact Twin Liquors at helpdesk@twinliquors.com or call (512) 222-0700.
